A Step by Step Approach
This course offers a practical, step-by-step approach to implementing Key Performance Indicators (KPIs) in public sector organizations. Designed specifically for CPA members in audit, management, or board roles, it provides the tools and insights needed to measure performance, enhance accountability, and support data-driven decision-making within public institutions.
Through real-world case studies, you’ll explore both the benefits and challenges of KPI adoption in the public sector. You'll gain the knowledge to select meaningful indicators, align them with organizational goals, and apply them effectively to improve transparency, efficiency, and public service outcomes.
Lead Instructor, FCPA, FCA
Arun Mathur, FCPA, FCA, LPA has over 35 years of teaching and corporate training experience. He is a retired Partner at Gerald Duthie & Co. LLP, where he provided professional services to a diverse group of clients. Arun is also Owner and Lead Instructor at UltimQuest Knowledge Inc., offering corporate training on improving governance, ethics, internal control, performance measurement and related topics. He provides live and online training through CPA bodies across Canada and Bermuda. Arun served for several years on the Board for HealthForce Ontario Marketing and Recruitment Agency, and was also Chair of the Finance and Audit Committee there and for the Trillium Gift of Life Network. He has served on the CMA Ontario's Review Committee prior to the merger as well.
